Frequently Asked Questions
Find answers to common questions about using XTTB Exchange, including account setup, trading, security, and more. If you don’t find what you’re looking for, contact our support team.
Account and Registration
How do I create an account on XTTB Exchange?
Visit our Sign Up page, provide your email address, create a password, and complete the registration process. You’ll need to verify your email and complete Know Your Customer (KYC) verification to access full features.
What is KYC, and why is it required?
Know Your Customer (KYC) is a regulatory requirement to verify your identity. It helps us prevent fraud and comply with Anti-Money Laundering (AML) laws. You’ll need to submit a government-issued ID and proof of address during the verification process.
Can I use XTTB Exchange without completing KYC?
Limited features, such as browsing market data, are available without KYC. However, trading, deposits, and withdrawals require full KYC verification to ensure a secure and compliant platform.
Trading and Fees
What are the trading fees on XTTB Exchange?
Our trading fees follow a maker-taker model, starting at 0.10% for makers and 0.20% for takers for Basic tier accounts. Fees decrease with higher trading volumes. See our Fee Schedule for details.
How can I reduce my trading fees?
You can reduce fees by using XTTB Token (XTT) for payments (25% discount), increasing your 30-day trading volume to qualify for higher account tiers, or participating in our referral program. Check the Fee Schedule for more information.
What cryptocurrencies can I trade?
We support a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and many altcoins. Visit the trading platform to view all available trading pairs.
Deposits and Withdrawals
Are there fees for deposits and withdrawals?
Cryptocurrency deposits are free, but network fees may apply. Withdrawal fees vary by asset (e.g., 0.0005 BTC for Bitcoin). Fiat deposits and withdrawals incur fees, such as $10 for bank transfers. See our Fee Schedule for details.
How long do withdrawals take?
Cryptocurrency withdrawals typically process within 1-2 hours, depending on network congestion. Fiat withdrawals may take 1-5 business days, depending on the payment method and bank processing times.
Why is my withdrawal delayed?
Delays may occur due to security reviews, network congestion, or incomplete KYC verification. Contact our support team for assistance with specific issues.
Security
How does XTTB Exchange protect my funds?
We use industry-leading security measures, including cold storage for the majority of funds, multi-signature wallets, two-factor authentication (2FA), and real-time monitoring with AI to detect suspicious activity.
What should I do if I suspect unauthorized access to my account?
Immediately enable 2FA, change your password, and contact our support team. We’ll investigate and help secure your account.
Does XTTB Exchange support two-factor authentication (2FA)?
Yes, we strongly recommend enabling 2FA via an authenticator app (e.g., Google Authenticator) or SMS to enhance account security. Set it up in your account settings.
Staking and Earn Programs
What is staking, and how can I participate?
Staking involves locking your cryptocurrencies to support blockchain networks and earn rewards. Visit the Earn section of our platform to view available staking programs and their terms.
Are there fees for staking?
Flexible staking has no platform fees, while locked staking incurs a 2% fee on rewards for terms over 30 days. See our Fee Schedule for details.
Still Have Questions?
If you can’t find the answer you’re looking for, our support team is here to help.
XTTB Exchange
Email: support@xttb.net